Position Title: Customer Service Representative
Reports To: Senior Dispatcher
Job Overview:
Responsibilities & Duties:
– Responding to business emails Professionally Checking email regularly.
– Preparing daily business reports and submit it before deadline
– Handle and solve all inquiries, requests and complaints received via phone, text and emails.
– Exceptional problem-solving and decision-making abilities.
– Ensure the smooth day-to-day operations of the office under the supervision and guidance of the supervisor/customer – service manager and in accordance with the applicable customer service guidelines/procedures.
Document all calls
– Provide feedback to help improve scripting and process to Supervisor
– Keeping and organizing work requests, customer requests, completed work
– Solving Clients and business problems using modern problem-solving thinking.
– Accuracy with all data entry.
– Professional business manners in dealing with the clients and the team.
Job Requirements & Skills:
– Fluency in English is a MUST, B1.
– Fresh Graduates & Students.
– Microsoft Office skills.
– Problem-solving.
– Team Player.
– Works on Rotational Shifts.
– Ability to multi-task, prioritize, and manage time effectively.